State Farm® Insurance Agent Carolyn Thomas Thompson

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Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

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What our customers say about us...

Leslie Blackburn

February 2, 2024

5 out of 5

"Have been with them for I believe almost 2 years now. They’ve been extremely helpful with anything I’ve needed and are always trying to find me the best price for my policy. They are why I have a bundled policy plan !"

Ashley Patterson

November 17, 2023

5 out of 5

"I went to their office today and I will say I loved the atmosphere and the people that was working there and Carolyn was a very nice lady and the insurance agent that helped me, Josh Shipp, he did really good at giving me a great insurance price especially for this being my very first auto insurance policy."

Rowan Onariver

September 26, 2023

4 out of 5

"Carolyn was very helpful, in providing us with the information we needed."

Katelynn Cummins

September 20, 2023

1 out of 5

"After a year of insurance with state farm I a single mom of two with a visual impairment found a more affordable way to accommodate my life and have reliable transportation have never been called a “problem” before my accompany before or someone who is suppose to acting professionally but this is the first and one of the most rudest and worst experiences I have ever had. I definitely love the owner but the other office members have been so rude to me and my family. I highly recommend looking else where you too might be a problem as well."

John Hurst

September 18, 2023

5 out of 5

"Nice down home people lower insurance prices than others"

Kevin Reed

April 7, 2023

5 out of 5

"Definitely the best place we've had insurance through. Been with them 6years now for vehicle/home and life. Carolyn is friendly as can be and we always enjoy when it's time to go over policies. The staff is always excellent also!"

Michelle Rublaitus

August 18, 2022

5 out of 5

"Great experience! I was super nervous, it's been awhile for me since getting new insurance and Dalton was amazing!!"

Gary Yelton

March 23, 2022

5 out of 5

"There was very helpful to my lady friend I'm very pleased with them"

Rob Stevens (F3 T-Rex)

November 20, 2021

4 out of 5

"Helpful and professional. Haven’t had to file a claim but so far so good"

Elaine Shafer

November 11, 2019

5 out of 5

"We have been with this office for many years and have always had great customer service and reasonable prices."

Wesley Toler

August 28, 2019

5 out of 5

"Great people"

Regina Peace Thornberry

August 14, 2019

3 out of 5

"Good"

Jody Loucks

July 25, 2019

2 out of 5

"Had to come back twice and now I MIGHT have problems with my account.To be continued....only needed them to change it from OH to KY for my car insurance"

Emily Prather

May 31, 2019

5 out of 5

"Friendly and helpful people."

N8th

October 30, 2018

1 out of 5

"Constantly tried to sell me insurance I didn't need. Even lured me into the office under the guise that they could save me money on car insurance only to try to sell me rental insurance I repeatedly told them I didn't need over the phone"

Kaitlyn Manning

February 10, 2018

5 out of 5

"I was originally with another State Farm agency that was completely ripping me off. I reached out to Carolyn and she and her team have helped me tremendously. I highly recommend her business to anyone and everyone!"

Shawn Gordon

January 22, 2018

1 out of 5

"I would give 0 stars if I could. I switched my payment date from the 19th to the 1st of the following month. They went ahead and withdrew the funds anyways. They would not reverse it. Switching insurance companys next month. Absolutely terrible customer service."

Lynn

October 22, 2017

4 out of 5

"I have had pretty good communication from this agent. Have had State Farm insurance in the family for yrs. So far, very good."

Sarah Rosenstiel

May 4, 2016

1 out of 5

"Had been with state farm for over 15 years and always had good service from them but Carolyn Thompson stabbed us in the back this time and treated us horrible costing us our $500 deductible and a daily rental fee out of our pockets until we can find a new car in our busy lives. Long story, but take advice. You could talk to them 500 tomes a day and they'd have no record of it, we had work done on our car from hitting a deer 2 months prior to this accident (never had any issues) but this time they don't have record of that or ever paying for it, even though they did, and neither time did we ever get 1 phone call from anyone at state farm for any reason including being asked multiple times to return our calls nor did they ever do any follow up calls to our body guy. They will not take care of you. Go see Tim Simpson at Simpson Insurance. I have heard marvelous things about them and their loyalty to their clients. State farm is HORRIBLE! Finding that out more and more as I talk to people."

What our customers say about us...

Leslie Blackburn

February 2, 2024

5 out of 5

"Have been with them for I believe almost 2 years now. They’ve been extremely helpful with anything I’ve needed and are always trying to find me the best price for my policy. They are why I have a bundled policy plan !"

Ashley Patterson

November 17, 2023

5 out of 5

"I went to their office today and I will say I loved the atmosphere and the people that was working there and Carolyn was a very nice lady and the insurance agent that helped me, Josh Shipp, he did really good at giving me a great insurance price especially for this being my very first auto insurance policy."

Rowan Onariver

September 26, 2023

4 out of 5

"Carolyn was very helpful, in providing us with the information we needed."

Katelynn Cummins

September 20, 2023

1 out of 5

"After a year of insurance with state farm I a single mom of two with a visual impairment found a more affordable way to accommodate my life and have reliable transportation have never been called a “problem” before my accompany before or someone who is suppose to acting professionally but this is the first and one of the most rudest and worst experiences I have ever had. I definitely love the owner but the other office members have been so rude to me and my family. I highly recommend looking else where you too might be a problem as well."

John Hurst

September 18, 2023

5 out of 5

"Nice down home people lower insurance prices than others"

Kevin Reed

April 7, 2023

5 out of 5

"Definitely the best place we've had insurance through. Been with them 6years now for vehicle/home and life. Carolyn is friendly as can be and we always enjoy when it's time to go over policies. The staff is always excellent also!"

Michelle Rublaitus

August 18, 2022

5 out of 5

"Great experience! I was super nervous, it's been awhile for me since getting new insurance and Dalton was amazing!!"

Gary Yelton

March 23, 2022

5 out of 5

"There was very helpful to my lady friend I'm very pleased with them"

Rob Stevens (F3 T-Rex)

November 20, 2021

4 out of 5

"Helpful and professional. Haven’t had to file a claim but so far so good"

Elaine Shafer

November 11, 2019

5 out of 5

"We have been with this office for many years and have always had great customer service and reasonable prices."

Wesley Toler

August 28, 2019

5 out of 5

"Great people"

Regina Peace Thornberry

August 14, 2019

3 out of 5

"Good"

Jody Loucks

July 25, 2019

2 out of 5

"Had to come back twice and now I MIGHT have problems with my account.To be continued....only needed them to change it from OH to KY for my car insurance"

Emily Prather

May 31, 2019

5 out of 5

"Friendly and helpful people."

N8th

October 30, 2018

1 out of 5

"Constantly tried to sell me insurance I didn't need. Even lured me into the office under the guise that they could save me money on car insurance only to try to sell me rental insurance I repeatedly told them I didn't need over the phone"

Kaitlyn Manning

February 10, 2018

5 out of 5

"I was originally with another State Farm agency that was completely ripping me off. I reached out to Carolyn and she and her team have helped me tremendously. I highly recommend her business to anyone and everyone!"

Shawn Gordon

January 22, 2018

1 out of 5

"I would give 0 stars if I could. I switched my payment date from the 19th to the 1st of the following month. They went ahead and withdrew the funds anyways. They would not reverse it. Switching insurance companys next month. Absolutely terrible customer service."

Lynn

October 22, 2017

4 out of 5

"I have had pretty good communication from this agent. Have had State Farm insurance in the family for yrs. So far, very good."

Sarah Rosenstiel

May 4, 2016

1 out of 5

"Had been with state farm for over 15 years and always had good service from them but Carolyn Thompson stabbed us in the back this time and treated us horrible costing us our $500 deductible and a daily rental fee out of our pockets until we can find a new car in our busy lives. Long story, but take advice. You could talk to them 500 tomes a day and they'd have no record of it, we had work done on our car from hitting a deer 2 months prior to this accident (never had any issues) but this time they don't have record of that or ever paying for it, even though they did, and neither time did we ever get 1 phone call from anyone at state farm for any reason including being asked multiple times to return our calls nor did they ever do any follow up calls to our body guy. They will not take care of you. Go see Tim Simpson at Simpson Insurance. I have heard marvelous things about them and their loyalty to their clients. State farm is HORRIBLE! Finding that out more and more as I talk to people."